Museum caretaker job description. Who is a museum curator and what does he do? The building caretaker technician is prohibited from

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Preface to the job description

0.1. The document comes into force from the moment of approval.

0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.3. The document has been approved: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.4. Periodic verification of this document is carried out at intervals not exceeding 3 years.

1. General provisions

1.1. The position "Museum caretaker" belongs to the "Workers" category.

1.2. Qualification requirements- complete general secondary education, individual training for at least 2 months. No work experience requirements.

1.3. Knows and applies in practice:
- rules of conduct for visitors in the museum, museum operating hours, rules for storing exhibits;
- rules and regulations of labor protection, industrial sanitation and fire protection;
- internal labor regulations.

1.4. A museum caretaker is appointed and dismissed by order of the organization (enterprise/institution).

1.5. The museum curator reports directly to _ _ _ _ _ _ _ _ _ _ .

1.6. The museum curator supervises the work of _ _ _ _ _ _ _ _ _ _ .

1.7. During his absence, the museum caretaker is replaced by a person appointed in accordance with the established procedure, who acquires the appropriate rights and is responsible for the proper performance of the duties assigned to him.

2. Characteristics of work, tasks and job responsibilities

2.1. Ensures the safety of exhibits in the exhibition entrusted to him from damage and theft.

2.2. Accepts and hands over the exhibit assigned to him to the employee on duty in accordance with the list after completion of work.

2.3. Monitors the cleanliness of the rooms assigned to him.

2.4. Ensures that visitors do not violate the rules of conduct in the museum and its operating hours.

2.5. Knows, understands and applies current regulations relating to his activities.

2.6. Knows and complies with the requirements of regulations on labor protection and environment, complies with the standards, methods and techniques of safe work performance.

3. Rights

3.1. The museum curator has the right to take action to prevent and correct any violations or inconsistencies.

3.2. The museum caretaker has the right to receive all social guarantees provided for by law.

3.3. The museum curator has the right to demand assistance in the performance of his official duties and the exercise of his rights.

3.4. The museum curator has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision of the necessary equipment and inventory.

3.5. The museum curator has the right to familiarize himself with draft documents relating to his activities.

3.6. The museum curator has the right to request and receive documents, materials and information necessary to fulfill his official duties and management orders.

3.7. The museum curator has the right to improve his professional qualifications.

3.8. The museum curator has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.

3.9. The museum curator has the right to familiarize himself with documents defining the rights and responsibilities of the position held, and criteria for assessing the quality of performance of official duties.

4. Responsibility

4.1. The museum curator is responsible for failure to fulfill or untimely fulfillment of the duties assigned by this job description and (or) failure to use the granted rights.

4.2. The museum caretaker is responsible for failure to comply with internal labor regulations, labor protection, safety regulations, industrial sanitation and fire protection.

4.3. The museum curator is responsible for disclosing information about the organization (enterprise/institution) that is a trade secret.

4.4. The museum caretaker is responsible for non-fulfillment or improper fulfillment of the requirements of internal regulatory documents of the organization (enterprise/institution) and legal orders of management.

4.5. The museum caretaker is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.

4.6. The museum caretaker is responsible for causing material damage to the organization (enterprise/institution) within the limits established by the current administrative, criminal and civil legislation.

4.7. The museum curator is responsible for the unlawful use of the granted official powers, as well as their use for personal purposes.

Museum security main problem museum affairs, detailed instructions have been developed especially for caretakers, which provide a rare opportunity to get answers to many practical questions that arise in the process of ensuring the activities of the museum.

This instruction is based on the “Manual for Museum Security Professionals and Museum Caretakers”, published by the National Committees of ICOM Belgium and Switzerland, published with the financial support of the Ministry of Culture Russian Federation, International Council of Museums, State Hermitage Museum.

MU "Kozmodemyansk Museum Complex"

Museum curators are on the front lines, dealing directly with security issues. They must constantly, kindly and as correctly as possible, enforce compliance with regulations that affect the interests of visitors, that is, customers who have paid for admission and are therefore waiting for the service to be provided.

Any remark by the caretaker may cause displeasure to the visitor, since even patience and diplomacy are not always enough to achieve his understanding.

The caretaker must be hospitable to the public, and at the same time he must take care of the integrity of the exhibits under his care.

A museum curator is also a communicator. The good name of the museum will largely depend on the welcome he gives to visitors, on his ability to be their interlocutor during the visit and at the same time to encourage guests to observe certain rules.

A warden can be a valuable asset to management by having keen eyesight, a good memory, and diligently reporting irregularities that you become aware of in the course of your duties.

Even after finishing your work, you are called upon to keep from outsiders the secrets of the museum known to you, whatever they may be, both related to the safety of exhibits and those concerning visitors.

Also, know that you are civilly liable for any unlawful damage you cause either intentionally or negligently.

You need to know:

1. Internal work rules: schedule, breaks, work clothes, prohibited activities / eating, smoking, using a personal mobile phone, etc. /.

2. Rules governing visitor access:

To the exhibition halls (putting things in the wardrobe, etc.);

In such departments as the scientific department, administration, etc.;

Conditions for the passage of representatives of service companies, guests,

3. Safety regulations:

Layout of the museum, layout of fire fighting equipment (fire extinguishers, hoses, hydrants, etc.);

Phone numbers to call in this case;

Measures for evacuation of visitors and exhibits.

Alarm means;

4. Rules for visitors.

Visitors must be clearly informed about the rules for visiting the museums of the complex.

A list of prohibitions, for example, smoking, eating and drinking, using mobile phones and cameras, etc. should be posted at the entrance to the museum. Thus, when making a comment to a visitor, you refer to the rules.

Infrastructure Hazards

Museum exhibits must be stored in conditions that meet special standards in the following areas:

Temperature and humidity conditions:

Changes in relative humidity levels cause damage to wood, canvas, and paintings. Hence the need to ensure that the relative humidity remains constant, avoid opening doors and windows, ensure the normal functioning of humidifiers, and be attentive to the readings of thermo-hygrometers. The exhibit must be inaccessible to dust and tobacco smoke. Because of this, and because of the risk of fire, smoking in the museum must be strictly prohibited for both staff and visitors.

Manipulation with exhibits is always harmful. They must be carried out by employees. It is important to be aware that our skin contains oil and moisture that can remain on the exhibit and damage its surface, and that a simple touch can also cause it to slowly deteriorate.

It must be borne in mind that the visitor often wants to touch the exhibit. Therefore, in a museum it should be strictly prohibited to touch exhibits. Care must be taken to ensure that no additional lighting affects the exhibits.

Constant dangers. How to warn?

It is up to your fellow technicians to ensure that preventative measures are taken. However, you may be called upon to use your knowledge of equipment locations. If a malfunction is discovered, you must immediately notify the competent authority.

Howact?

If you notice a water leak or flooding, you should:

Try to find out the source of the accident;

Immediately notify competent persons;

Close valves and taps;

Move or protect exhibits;

Terminate visitor access;

Remove water as quickly as possible;

Do not touch electrical equipment;

If exhibits are exposed to light for too long, the illumination should be reduced, the curtains drawn, the use of flashbulbs prohibited, etc.

Trying to touch the exhibits

It is necessary to prohibit touching museum items because they are all valuable.

Prohibit visitors from leaning on display cases. Never do this yourself!

Do not allow children to run around the halls - they may bump into or fall on the exhibits.

An ashtray and waste basket should be located at the entrance to the museum. Gum's life must end in the trash bin, otherwise we may see it stuck to furniture, a display case, or a sign.

Ensure compliance with the rules of conduct for visitors. The rules should be prominently displayed when entering the museum - you can refer to them if a visitor challenges your remark.

Always lead by example. Never do what you forbid others to do.

Intentional damage or vandalism

A visitor may intentionally leave a toilet tap open to cause flooding.

What to do in the event of an act of vandalism

Give an alarm.

If he runs away, don't chase him, leaving workplace, and immediately inform your colleagues about it. You can close the doors of the museum simultaneously with the alarm signal so that no one can leave until the vandal or thief is caught.

Write down the characteristics of the offender.

Ask possible witnesses to remain.

Isolate the room where the incident occurred.

Wait for the arrival of the police, which your management called, to hand over the vandal or thief to their disposal.

Theft

Particularly watch out for technicians, cleaners, photographers, loaders, outside invited restorers... How many thefts have been committed by people posing as listed workers! Don't be impressed.

Be suspicious of a chair pushed towards a hanging picture or a window that is suddenly open.

Check display cases and locks regularly. Thieves often conduct step-by-step preparations. First, they can remove the screws from the door hinges, insert a piece of wood

between the glass, break the stand or hide your instrument in the hall.

Don't let the visitor distract you - it could be the thief's accomplice. By diverting your attention, it gives him time to commit the crime. Do not allow yourself to be taken away from the area under your supervision.

All visitors deserve equal vigilance in your eyes. Do not trust the refined elegance of a young lady, the learned appearance of a gentleman, or the calm appearance of a young couple. Surveillance cameras often show that museum thieves actually had a similar appearance.

Often a visiting visitor can be a potential thief: by studying the situation in detail, he tries to become familiar and thus hopes to lull your vigilance.

How to proceed?

Give an alarm.

If possible, apprehend the intruder without violence.

If he runs away, do not chase him, leaving the workplace, but immediately inform your colleagues about it.

To make work easier and more efficient

security officers:

When any exhibit is removed from its place, it must be replaced by an appropriate document signed by the custodian.

It should be prohibited for visitors to bring in exhibition halls large bags, suitcases, coats, raincoats, ..., that is, items that can help a thief hide his loot.

Remember that baby strollers and portable cradles can serve as a hiding place for stolen items.

A warning about the relevant prohibitions should be contained in the rules posted at the entrance to the museum in a visible place.

Doors separating exhibition halls from rooms to which access to the public is prohibited must be locked.

Fire

The main means of control is prevention, or a set of measures that must be taken to avoid the occurrence of fire. Being the basis against fire safety, prevention must be constant, strict and mandatory.

How to warn?

Become familiar with the topography of the area, the location of telephones and alarm buttons, valves, etc.

Enforce visitors to comply with the smoking ban. This ban applies during opening days, installation of exhibitions, concerts and receptions. Naturally, you yourself smoke only during breaks and in a specially designated place.

Make sure that corridors, passages, and emergency exits are not blocked.

Be sure to clean up any type of trash. The storage of flammable materials must also be avoided.

Report any damage to electrical equipment. It must necessarily comply with official requirements.

After the personnel leave, organize a walk-through to close the doors between rooms and check whether electrical devices are de-energized.

Stress, haste, complacency are the reasons for oversights.

What to do if a fire occurs?

Regulations in case of fire must be included in the internal regulations of the museum. All caretakers should know him.

Sound the alarm, which serves as a signal for the evacuation of everyone in the building, both employees and visitors.

Direct visitors to emergency exits.

Meet the firefighters and lead them to the fire site (you know the layout of the museum).

If necessary, implement an exhibit evacuation plan.

Know that visitors are counting on you to keep them safe and safe. dangerous place. Maintain composure and calm. Your confidence will rub off on your visitors and help avoid panic. In fires, sometimes more people die from crushing than from fire. Evacuation drills should be conducted regularly so that you can develop the necessary automaticity and avoid stress and panic in the event of a real incident.

Be especially attentive to children and disabled people.

Make sure that no one is left behind in break areas, toilets, technical rooms, etc.

You need to be especially vigilant:

During work performed indoors;

In preparation for the opening of exhibitions;

During receptions.

It is necessary to mobilize all senses:

Smell - to smell the smoke,

Vision – to notice flames or smoke;

Touch - to feel the heating of surfaces;

Hearing - to hear the crackling sound that accompanies combustion.

How to fight a fire?

There are many types of fire, and to combat each of them you need the appropriate means. You know that splashing water on burning fat only increases the strength of the fire, but does not extinguish it. A wet blanket thrown over the fat will put out the fire.

Fighting fire requires special knowledge - it is a real profession. You are a caretaker, not a firefighter. However, until specialists arrive, you can take a number of actions to avoid the fire from expanding. You must know how to use a fire extinguisher.

Causes of the fire

The causes of fire are varied

Fire from direct contact with heating and kitchen equipment, from an electric arc, from a spark during welding, from emergency lighting, when burning waste, etc.

Electrical failures caused by overload, poor ventilation, short circuits due to poor insulation, improper maintenance, use of leaking materials in places with high humidity, static electricity, etc.

Careless and negligent behavior, unextinguished cigarettes, failure to comply with the smoking ban, leaving blowtorches or a cutting torch lit, etc.

Criminal behavior for various reasons: pyromania, vandalism, aggressiveness, revenge, destruction of signs of burglary, etc.

Atmospheric phenomena: overheating in the sun, lightning, and evaporation of flammable liquids, which can lead to the formation of an explosive mixture.

High temperature, and in particular, chimneys, steam and water pipes that heat the environment.

Accidents when working with flammable substances.

Spontaneous combustion of oils, paint residues, and oily rags.

Fermentation of products of plant origin (grain, cotton, coal, hemp, flour...), which can cause a chain reaction, sometimes leading to spontaneous combustion.

Autoxidation of metals in the form of sawdust and powder (magnesium, aluminum, zinc).

Fight against dangeryu

Extinguishing agents:

Sand and dry soil, water, dry powders, carbon dioxide, foam, blanket.

Explosion or bomb threat

Any bomb report should not be taken lightly. Usually, this is a phone call with a message about a planted explosive device that will explode at a certain time.

Know that incentives can be of two types:

Someone wants to express their protest by trying to damage property;

Thieves want to cause panic to make it easier to commit a crime.

How to perceive a telephone threat?

Don't worry.

Be attentive to any details: type: voice type, accent, background noise, etc. This could help the investigation.

Try to find out:

where is the explosive device located?

what it looks like;

explosion time;

why the crime was committed.

How to recognize a suspicious package?

By carefully examining visitors, you may notice someone who “forgot” or secretly put in an unusual package (bundle).

If you are working in the cloakroom, be doubly vigilant, especially if you hear suspicious noises coming from the luggage.

How to react?

Give an alarm to the police (or ask your management to do so). The message must be as precise as possible so that the relevant services can prepare the necessary equipment and get as close to the location as possible:

name of the museum

exact address

situation with people (whether the museum is closed or open for visitors)

position with the collection.

At the direction of the police or your management, give the signal to evacuate everyone in the building (both staff and visitors).

Evacuate visitors through emergency exits. Don’t waste time and go to the collection point, which should be communicated to you in advance.

Meet the arriving rescuers and lead them to the place of the threat, since you are well aware of the location of the premises.

If required, implement an exhibit evacuation plan.

Natural Hazards

A thunderstorm, hurricane, even heavy rain can have serious consequences for the collection. In these cases, you need to know where you can find buckets, tarps, and twine in order to protect the exhibits as quickly as possible.

During periods of melting snow, your vigilance should be doubled.

You are the one who takes care of the safety of collections and visitors. You are here for

so that nothing bad happens.

Your main qualities: observation and vigilance.

ABC of warning

1. You know perfectly well

Location of objects .

A layout of the museum premises and, especially, the sector of your responsibility (doors, windows, stairs, emergency exits). If it is necessary to evacuate visitors, you will lead them - remember this!

Methods of using radio and telephone communications.

Location of telephone sets. You must remember the main telephone numbers (your manager, technical services, etc.).

Location of alarm buttons.

Raising an alarm should not be a problem for you.

Location of fire extinguishers, their features and rules of use.

The location and condition of the items under your protection. Check them regularly, especially when the museum is closed. If anything is missing, if you notice anything unusual, notify management immediately. This applies both to exhibits located in display cases and to items not under special protection.

2.You do not leave your post until you are replaced

If substitution is not possible and if leaving the post is absolutely necessary, either close the room or ask management for instructions.

3.You immediately report any anomalies to management

The object has been moved or removed; the label has come off; the lamp does not light; problems with locks, etc.

4.Your vigilance doubles in the presence of unusual visitors.

A visitor introducing himself as a curator's guest, a photographer, an urgently called mechanic, a porter tasked with picking up an exhibit for an exhibition... Check the reasons for their visit. Don't trust anyone in advance.

Museum in the service of society

One of your tasks is to make the visitor feel that he made the right choice. With your friendliness and hospitality, you should make it clear to the visitor that he is a welcome guest and invite him to calmly explore the museum.

Do not discuss unusual behavior or dress code with colleagues. If among the visitors you see famous person, do not notify your colleagues, do not be annoying.

Become an assistant for the custodian, whom he can count on and who knows his business.

You should be aware of:

Museum opening hours;

Entrance ticket prices;

Presented collections;

Location of premises;

Support services;

Events for the public;

Types of public transport that can be used to get to the museum;

Lists of employees;

Rules for good reception

Receiving well means giving yourself pleasure

The visitor immediately feels well received. If he feels expected, welcome and respected as a guest, he will immediately respond with kindness.

By smiling, the visitor is shown that he was noticed, that he was expected. Exchanging smiles facilitates contact, defuses the atmosphere, and generates respect and goodwill.

Your politeness earns the politeness and respect of others. Your relationship with your visitors is special: you must look after them while being discreet and attentive.

Work schedule must be followed. Place it on the front door. A visitor who comes on a non-working day will understand why the museum doors are closed.

Say hello before speaking to anyone. Don't expect the visitor to say hello first. You accept it, you are the first to say hello.

If you are approached to ask a question or make a comment, start with a greeting or say “I’m listening” and wait for the question. After the visitor has listened to your answer and said “thank you” or “ok”, you can respond “you’re welcome” and move away.

Don't talk... Try to talkoh so...

No Unfortunately, this is not possible.

I didn’t understand anything (a) Sorry, but I didn’t hear.

Repeat Could you please clarify.

You must. Sorry, could you...

I don't know. I'll find out now.

Get in line There are people waiting...

Who are you? What is your last name? How can I introduce you? With whom I have the honor...

That's not what I'm here for. My responsibilities include reception, not that.

Dress code

The visitor first pays attention to your appearance. If the latter leaves much to be desired, the visitor may develop a negative opinion not only of you, but also of the museum. You are a symbol of the museum, its trademark. Think about this when you get dressed in the morning.

Answers to questions

The image of the museum you help create also depends on what you tell the visitor. With one remark, often a trivial one, you can create an unfavorable impression on him.

Never give inaccurate information - it's worse than not giving an answer. You have to answer the same thing a thousand times. Do it kindly: It's always the first time for the visitor asking the question.

Know how to listen. Listening is about instilling a sense of trust in the visitor. Be precise and concise in your answers.

How to make comments

Don't forget the basic rules of politeness and hospitality, you need them more than ever. Speak clearly, convincingly, without embarrassment, look at the interlocutor. It is your responsibility to ensure that visitors follow the rules and they know it. If the request is made politely, with a smile, but confidently, the visitor will comply.

You don't have to make excuses. If a visitor requires an explanation, give it briefly.

Conflict resolution

In a museum, a visitor has many reasons to be unhappy. You are not responsible for this, however, being on the front line, you are forced to accept all critical statements.

First, let the other person speak. Don't interrupt him - in most cases the tension will subside. Take fair comments into account.

The best way to resolve conflict is to try to prevent it from happening.

Avoid: - giving in to anger;

React irritably to unpleasant remarks;

Be nervous with a nervous visitor;

Show your bad mood, fatigue;

Rule: Know how to speak and listen - in fifty percent of cases the problem will resolve itself.

School groups

A group of schoolchildren is a very specific audience. Teachers and students often consider visiting a museum a leisure activity and are not very strict when it comes to matters of discipline.

If you need to make a comment, please contact the teacher in charge of the group first.

If the group is led by a museum employee, please note that the guide's job is to provide explanations. He can't keep track of all the students. You must insure it. If problems arise, discreetly inform the guide before intervening

When communicating with children, friendliness and a smile often give better results than a commanding tone.

Behavior of the caretaker in the halls

You need to remove from your behavior everything related to your personal life, tastes and habits. Avoid carrying a cup of coffee, a bottle of water, reading a newspaper, or combing your hair.

Long conversations with colleagues and endless chatting on the phone are unacceptable. This not only distracts you from your duties, but also makes an extremely negative impression on visitors. They may think that they are disturbing you, although you are in the museum to receive them.

Keep the place you work clean and tidy. Put things in order yourself, don’t wait for someone to tell you to do it.

Remember the negative impact of “everyday” behavior. Clutter in any form is poorly perceived by the visitor; do not hang your clothes on a chair. The chairs at your disposal must always be in their places. Don't leave them in disarray.

Do not take your bag into the hall - with it you will look like a visitor, not an employee.

E.Yu. Karpeeva
Deputy Director for Accounting and Storage

I APPROVED

(signature) (surname, initials)

(date)
JOB DESCRIPTION
____________ № ____

(date)
Place of publication
technician-supervisor

1. General provisions

1.1. The caretaker technician belongs to the category of specialists.

1.2. A person with secondary specialized (technical) education is appointed to the position of technician-supervisor without presenting requirements for work experience;

caretaker technician of category II - a person who has a secondary specialized (technical) education and work experience as a caretaker technician for at least 2 years;

technician-caretaker of category I - a person who has a secondary specialized (technical) education and work experience as a technician-caretaker of category II for at least 2 years.

1.3. The technician-supervisor is appointed to the position and dismissed from it by order in the prescribed manner.

1.4. In his activities, the technician-supervisor is guided by:

1.4.1. regulatory legal acts, other regulatory documents and teaching materials regarding the work being performed;

1.4.2. orders and instructions of the head of the organization;

1.4.3. charter of the organization;

1.4.4. internal labor regulations;

1.4.5. this job description;

1.5. The caretaker technician must know:

1.5.1. regulatory legal acts, other guidelines and methodological documents relating to the activities of housing organizations;

1.5.2. rules and regulations for the technical operation of housing stock;

1.5.3. regulations on carrying out planned preventative repairs of the housing stock;

1.5.4. fundamentals of economics, organization of production, labor and management; fundamentals of labor legislation of the Republic of Belarus;

1.5.5. labor protection and fire safety rules and regulations;

1.5.6. __________________________________________________________.

1.6. The technician-supervisor reports directly to the head of the structural unit of which he is a member (other official).

1.7. In the event of a temporary absence of a technician-supervisor (illness, vacation, business trip, etc.), his duties are performed by a duly appointed employee who acquires the appropriate rights and bears full responsibility for the high-quality and timely performance of his duties.

2. Job responsibilities

The caretaker technician performs the following duties:

2.1. ensures the safety and correct technical operation of the housing stock, sanitary maintenance of households, timely and high-quality service at the request of residents, routine repairs of houses, buildings and estates assigned to it;

2.2. monitors the implementation of the schedule of preventive inspections, planned and unforeseen maintenance;

2.3. carries out extraordinary inspections of roofs, cornices, balconies, galleries after heavy rains, heavy snowfalls, strong winds, etc.;

2.4. exercises control over the cleaning of the territory, the sanitary condition of garbage chutes, garbage containers, timely removal of household waste, compliance with fire safety rules for buildings, safety standards and regulations during routine repairs and technical operation of the housing stock;

2.5. draws up requests for materials for current repairs, keeps a log of requests from residents to carry out the necessary repairs;

2.6. ensures the collection of food waste and scrap metal at the site entrusted to him;

2.7. requires residents and tenants of non-residential premises to comply with contractual obligations;

2.8. conducts reception of the population at established hours;

2.9. ___________________________________________________________.

The caretaker technician has the right:

3.1. get acquainted with draft decisions of the organization’s management concerning its activities;

3.2. submit proposals for improvement of work related to the responsibilities provided for in this job description for management’s consideration;

3.3. inform the immediate supervisor about all shortcomings in the production activities of the organization (its structural divisions) identified during the performance of their official duties and make proposals for their elimination;

3.4. request and receive from managers and specialists of the organization’s departments information and documents necessary to fulfill their official duties;

3.5. involve specialists from the relevant structural units in the performance of the functions assigned to him in cases where this is provided for by the regulations on the structural units, otherwise - with the permission of the head of the organization;

3.6. demand from the management of the organization assistance in the implementation of their official duties and rights;

3.7.___________________________________________________________.

4. Performance evaluation and responsibility

4.1. The work of the caretaker technician is assessed based on the results of the proper performance of the duties assigned to him, regulated by this job description. This takes into account the complexity of the labor functions performed by the employee, the degree of independence in performing them, his responsibility for the work performed, his proactive and creative attitude to work, the efficiency and quality of work, as well as practical experience, determined by length of service in the specialty, professional knowledge, etc.

4.2. The caretaker technician is responsible for:

4.2.1. for improper performance (non-fulfillment) of their job duties as provided for in this job description - within the limits determined by the current labor legislation;

4.2.2. for offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation;

4.2.3. for causing material damage - within the limits determined by the current labor and civil legislation;

4.2.4. for dishonest use of the property and funds of the enterprise in one’s own interests or interests contrary to the interests of the founders - within the limits determined by civil, criminal, and administrative legislation.

Head of structural

divisions

(signature) (initials, surname)

__________ ________________________

(signature) (initials, surname)

__________ ________________________

(signature) (initials, surname)

__________ ________________________

(signature) (initials, surname)

I have read the instructions __________ ________________________

(signature) (initials, surname)

(date)
_________________________ I APPROVED

(name of organization) ________________________________

(head of the organization or other

official authorized

approve job description)
__________ _____________________

(signature) (surname, initials)

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I CONFIRM:

________________________

[Job Title]

________________________

[Name of organization]

________________/[F. I.O.]/

"____" ____________ 20__

JOB DESCRIPTION

Building care technician

1. General provisions

1.1. A person with secondary specialized (technical) education and experience in this position for more than 1 year is appointed to the position of technician-supervisor;

1.2. A technician-supervisor is appointed to the position and dismissed from it by order of the head of the organization in the prescribed manner.

1.3. A building caretaker technician is classified as a worker.

1.4. The main task of the building caretaker is to ensure the safety and correct operation of the Stroitel shopping center building.

1.5. The building superintendent reports to the chief engineer of the enterprise.

1.6. The building maintenance technician in his activities is guided by legislation, this job description, internal regulations, organization regulations, orders and instructions of the manager.

1.7. The caretaker technician must know:

1.7.2. rules and regulations for the technical operation of buildings;

1.7.3. regulations on carrying out scheduled preventive maintenance of buildings;

1.7.4. fundamentals of economics, organization of production, labor and management; basics of labor legislation;


2. Job responsibilities of the building caretaker technician

The building maintenance technician performs the following duties:

2.1. ensures the safety and correct technical operation of the Stroitel shopping center building, sanitary maintenance, timely and high-quality maintenance, and ongoing repairs;

2.2. monitors the implementation of the schedule of preventive inspections, planned and unforeseen maintenance;

2.3. carries out extraordinary inspections of the roof, cornices, balconies, galleries after heavy rains, heavy snowfalls, strong winds, etc.;

2.4. exercises control over the cleaning of the territory, the sanitary condition of garbage chutes, garbage containers, timely removal of household waste, compliance with fire safety rules for buildings, safety standards and regulations during routine repairs and technical operation of the building;

2.5. draws up requests for materials for current repairs, keeps a log of requests for necessary repairs.

3. Rights of the building caretaker

The caretaker technician has the right:

3.1. get acquainted with draft decisions of the organization’s management concerning its activities;

3.2. submit proposals for improvement of work related to the responsibilities provided for in this job description for management’s consideration;

3.3. inform your immediate supervisor about all shortcomings identified during the performance of your official duties and make proposals for their elimination;

3.4. involve specialists from the relevant structural units in the performance of the functions assigned to him in cases where this is provided for by the regulations on the structural units, otherwise - with the permission of the head of the organization;

3.5. demand from the management of the organization assistance in the implementation of their official duties and rights.

4. Responsibility of the building caretaker

4.1. The work of the caretaker technician is assessed based on the results of the proper performance of the duties assigned to him, regulated by this job description. This takes into account the complexity of the labor functions performed by the employee, the degree of independence in performing them, his responsibility for the work performed, his proactive and creative attitude to work, the efficiency and quality of work, as well as practical experience, determined by length of service in the specialty, professional knowledge, etc.

4.2. The caretaker technician is responsible for:

4.2.1. for improper performance (non-fulfillment) of their job duties as provided for in this job description - within the limits determined by the current labor legislation;

4.2.2. for offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation;

4.2.3. for causing material damage - within the limits determined by the current labor and civil legislation;

4.2.4. for dishonest use of the property and funds of the enterprise in one’s own interests or interests contrary to the interests of the founders - within the limits determined by civil, criminal, and administrative legislation.

5. The building caretaker is prohibited from:


5.2. Use official position and time for personal gain.

5.3. Failure to comply with occupational health, safety, sanitation, fire safety, electrical safety, and personal hygiene standards.

5.4. Treat your own people carelessly job responsibilities.

5.5. Submit reporting documentation in violation of established deadlines.

5.6. Engage in any activity not related to the performance of official duties

5.7. Theft of property and inventory items of an enterprise.

5.8. Rude, tactless attitude and behavior towards the company's personnel and customers.

5.9. Transfer information about the company, its employees, and clients to third parties.

5.10. Transfer to the manager knowingly false, distorted, reporting and other information.

5.11. Remove documents, equipment, and service materials from the territory of the enterprise.

5.12. Talk and provide information (gossip) about a person in his absence.

5.13. Smoking and drinking alcoholic beverages on the territory of the enterprise in working hours. Be on the territory of the enterprise while drunk or under the influence of drugs.

6. Other provisions according to the job description of the caretaker technician

6.1. This instruction may be changed or supplemented by order of the head of the company.

6.2. Violation of this instruction or additions to it entails an administrative penalty in accordance with the Labor Code of the Russian Federation, up to and including dismissal.

I have read the job description and received a copy.

____________________________ /_____________/

"____" _________________ 201_

Every day they come to the same museum halls, take their place and unobtrusively watch the visitors. No one will allow guests to the exhibition without them. Caretakers make sure that no one who comes to enjoy the art violates museum rules. What mistakes do Tomsk residents often make at exhibitions, what else, besides observation, is the responsibility of the caretaker, what paintings make a special impression on guests? All the details were told to us by Ekaterina Mikhailova, caretaker of two halls of the permanent exhibition of the Tomsk Regional art museum.

When visitors appear in the adjacent museum hall, Ekaterina Mikhailova turns on the light and waits for the guests to come view the exhibits presented in her “domain”:

Visitors come into “my” hall - I get up and meet them, say hello, the majority also greet me, explains Ekaterina Ivanovna. “Then I quietly and carefully watch them, it’s not for nothing that we are called caretakers.” Many people touch the paintings with their hands or bend over so that they touch the works with their heads; this is prohibited because it is harmful to the paintings. Then I make comments, politely say: “Sorry, please, you can’t touch anything.” According to the rules, the distance from a person to a painting should be 40 cm. We try to remind people of our rules politely, so as not to spoil the mood of our guests. The duty of making a comment is the most difficult thing for me in our work. I understand: a person came to relax, see an exhibition, and then they come up to him and begin to prohibit something. It is important not to offend a person, to be friendly, but at the same time quite strict.

True, most guests treat such comments with understanding. Conflicts rarely arise. Although sometimes people begin to be indignant, they say that in museums abroad they are allowed to touch exhibits with their hands. Then such guests are reminded that the permanent exhibition presents masterpieces, these are originals, truly ancient works created in the 17th, 18th, and 19th centuries. If everyone touches them, they won’t last long.

Other violations that visitors commit include entering museum halls with large bags and outerwear. Such guests will not be allowed into the halls, but will be politely sent to the cloakroom. Outerwear in the halls is undesirable due to the abundance of street dust and bacteria, which are very harmful to paintings. And large bags are a safety issue.

Museum caretakers have a lot of safety instructions. The chief curator of the art museum, Olga Komarova, introduces all the rules to the hall staff. But all points are quite doable:
“All the requirements are accessible to a person of our age,” says Ekaterina Ivanovna. - You must be honest, responsible, observant, have good hearing and vision.

Caretakers are hired after an interview with the chief custodian and administrator. They look at the work book. Usually they try to find people by recommendation - after all, the responsibility here is high, but the salary is the opposite. You have to work from 10 a.m. to 6 p.m. with virtually no breaks. You can only leave for 15 minutes for lunch when there are no visitors and be sure to ask the caretaker from the neighboring rooms to observe. Food is usually brought from home with you. Sometimes you can go and have tea behind a screen in one of the halls, but also for no longer than 10 minutes, and notify your neighbor.

Ekaterina Mikhailova has been working at the museum for 17 years. First she came to the position of caretaker, and then became an administrator. But 2 years ago I returned to the museum halls and felt that I wanted something quieter:

The administrator’s job is difficult,” explains Ekaterina Ivanovna. - All the caretakers are subordinate to him, there are many other responsibilities, he needs to know everything that happens in the museum and make sure that there is order everywhere.

Although the museum curator does not have to be bored either. In addition to direct observation, he has plenty of other things to do. Discreetly turn on the lights before guests arrive, so as not to flip the switch in front of them. You also need to pay attention to the special lighting:

The work looks good with her,” Ekaterina Ivanovna is sure. - The lighting was installed recently, already under our director Irina Viktorovna Yaroslavtseva. It was also during her time that display cases called “glasses” appeared, thanks to which we can present those exhibits that were previously stored in storage rooms. For example, in my hall there is a beautiful vase painted in gold in such a display case. It was created at the Imperial Glass Factory in the middle of the 19th century. It is safe in the display case and will not be damaged accidentally. And the lighting allows the vase to appear before visitors in all its glory; without it, the golden pattern would not be so noticeable.

Also, soft, comfortable benches have recently appeared in the halls, on which visitors can relax, because the permanent exhibition of the museum is large, ten halls are located on the second floor, four more on the third. The benches are especially popular with children. On weekends, families come to the museum, and the children get tired, sometimes the little ones can even lie down on the soft benches. Elderly visitors also appreciate the recreational opportunities and often visit the permanent exhibition.

In addition to observation itself, the caretaker has other responsibilities:
“When there are no visitors, we dust off the equipment in the hall,” says Ekaterina Ivanovna. Each caretaker has his own bucket; we wipe the glass of shop windows and window sills with a damp cloth twice a week. Of course, we don’t touch the paintings; they can only be dusted off by research workers. I watched how they took care of the works - they put on a special soft mitten and carefully move it around the exhibit.

Sometimes the caretakers are asked questions - not everyone orders a tour, some watch the exhibition on their own, such visitors often want to clarify something, and they turn to the employee they see in the hall.

We do not have such deep knowledge as tour guides; according to our job responsibilities, we should not talk about the paintings,” explains Ekaterina Ivanovna. - But if we can, we answer visitors’ questions. Most of all guests are interested in: “Do you have copies or originals?” We answer that mostly in our halls we display originals, even the frames of the paintings are original. Many people ask about Empress Maria Alexandrovna, whose enormous ceremonial portrait can be seen in the hall where I work. They find out whose wife she was, I tell her that Alexander II.

TO royal family museum caretakers are not indifferent; almost everyone can tell a lot about the Romanov dynasty. They read a lot at the museum: when there are no visitors at the exhibitions, the curators are allowed books of a small format (so that they do not interfere with noticing guests in time). Ekaterina Mikhailova prefers historical novels, loves the works of Edward Radzinsky. And interest in the Romanov dynasty arose partly thanks to the portrait of the empress presented at the exhibition:

This work immediately interested me,” notes Ekaterina Ivanovna. - We also have in the museum interesting portrait Nicholas I, written before he took the throne. Impressed by the work, I took books about the Romanov dynasty from the library, read them with enthusiasm, and then shared them with my colleagues.

According to the observation of Ekaterina Mikhailova, visitors to her halls most often freeze for a long time near the portrait of the Empress and near the painting depicting a frightened peasant girl (children especially like to look at it):

Many people also like two works by the artist Pleshanov - his self-portrait and the image of a girl, they are very good-looking, but, in my opinion, this is too idealized beauty,” Ekaterina Ivanovna shares her impressions. - We have very characteristic works, for example, “Head of an Old Man,” a portrait created by an unknown author, where we see the unusual, expressive, probably once handsome face of an old man.

Ekaterina Mikhailova has been spending her working day in the same two halls for two years now. And she says that she doesn’t get bored with them at all:
- How can you get tired of such masterpieces?! - the caretaker is surprised. - I really love both the paintings presented in the halls and our entire permanent exhibition. I am glad that such a collection of works is in Tomsk, I think this is the brand of our city.

The only thing that upsets the caretaker is the too restrained attitude towards the unique collection of the Tomsk residents themselves. They don’t go to the museum very often, but city guests are delighted with the collection, and even Muscovites and St. Petersburgers, spoiled by museums, are delighted when they encounter authentic works by famous masters in Tomsk. Ekaterina Mikhailova would like townspeople to value more their unique opportunity to enjoy masterpieces.

Text: Maria Anikina